Refund and Return Policy for Digital Products
Overview
At aishopdownload.com, we strive to provide high-quality digital products such as eBooks, templates, and more. However, due to the nature of digital goods, all sales are considered final once the product is accessed, downloaded, or delivered electronically. Nevertheless, we understand that issues can arise, and we are here to help ensure a positive experience.
Refund Eligibility
Refunds may be considered under the following circumstances:
- Technical Issues: If you experience technical difficulties that prevent access to the product and these issues cannot be resolved by our support team.
- Incorrect Purchase: If you accidentally purchased the wrong item and have not downloaded the product.
- Faulty Product: If the digital product is defective, incomplete, or does not match its description as advertised.
Non-Refundable Situations
Refunds will not be issued under the following conditions:
- Downloaded Products: Once a product has been successfully downloaded, no refund will be provided.
- Change of Mind: If you no longer need the product after purchase or decide not to use it, refunds cannot be offered.
- User Errors: Incorrect purchases made by mistake (for example, purchasing a duplicate item) will not qualify for a refund after download.
Requesting a Refund
To initiate a refund request, please contact our customer support at info@aishopdownload.com within 14 days of the purchase date. Ensure to provide the following details:
- Order number
- Product purchased
- Reason for the refund request
Our team will review your request within 2-5 business days and notify you via email of the outcome.
Dispute Resolution
In the event of any disputes regarding refunds, we are committed to resolving the issue fairly and efficiently. Should a resolution not be reached, disputes can be escalated in accordance with local or international consumer protection laws.
Changes to This Policy
We reserve the right to update or modify this policy at any time to ensure it remains compliant with applicable regulations. Please revisit this page regularly to stay informed of any updates.
Contact Information
If you have questions or need assistance regarding our refund and return policy, please reach out to us at info@aishopdownload.com.
